Effective date: May 26, 2026

These Terms of Service (“Terms”) govern your use of the Junk Removal 911 website at junkremoval911.com (the “Site”) and the junk-removal, hauling, and related services we provide. By using the Site, requesting an estimate, scheduling service, or accepting service from us, you agree to these Terms.

1. About us

Junk Removal 911 is a service mark of Twin Lakes Junk Services LLC, an Indiana limited liability company, with its operational address at 439 W. 41st St., Chicago, IL 60609. You can reach us at junk911@junkremoval911.com or 312-730-8483.

2. Services

We provide junk-removal, hauling, cleanout, light demolition, and related services in the Chicago metro area, suburbs, and Northwest Indiana. Service availability, scheduling, and pricing depend on your location, the nature of the items, and our crew availability. We may decline service for any lawful reason.

3. Estimates and pricing

Estimates provided over the phone, by text, online form, or from photos are preliminary. Our pricing is primarily based on the volume of material we haul (measured by how much of our truck the load fills) and may also account for time, special handling, and disposal fees. We will give you a final price at the job site before we begin work; you may accept or decline at that point. If items differ materially from what you described (more material, heavier items, items requiring special handling), the final price may be higher than the preliminary estimate.

4. Payment

Payment is due upon completion of service unless we have agreed in writing to other terms (for example, a commercial account). We accept cash, check, Zelle, and major credit cards. For invoiced accounts, payment is due on the terms stated on the invoice; balances unpaid past their due date may be subject to a reasonable late fee and collection costs as permitted by law.

5. Customer responsibilities

You agree that:

• You own the items to be removed, or you have authority from the owner to have them removed.
• You have the right to authorize our crew to access the property at the time of service.
• You will inform us in advance of any items requiring special handling (heavy, oversized, or fragile items; appliances containing fluids; items above ground floor without elevator access).
• You will not include prohibited items (see Section 6) in materials you ask us to remove.
• You will be available at the property, or designate someone of legal age, to walk our crew through the job and approve the final price before work begins.

6. Prohibited items

We do not haul hazardous, biohazardous, or specially regulated materials, including (but not limited to): asbestos, lead-based paint waste, medical waste, sharps, raw sewage, motor oil and other automotive fluids, gasoline, propane tanks, paints and solvents (other than fully dried-out latex paint), pesticides, radioactive materials, ammunition or weapons, and any materials whose disposal is restricted by federal, state, or local law. If we discover prohibited items after work has begun, we may stop work, charge for time and disposal of any non-prohibited items already loaded, and require you to make arrangements for the prohibited items through a licensed handler.

7. Property access and damage

Our crews exercise reasonable care while on your property. We are not responsible for ordinary wear or pre-existing conditions (scuffs, scratches, dings to walls, floors, or door frames in the path required to remove items, particularly for large or awkward pieces). If our crew causes damage through negligence, please notify us within 48 hours of service and we will work with you to resolve the issue fairly. Our maximum liability for damage is limited to the amount you paid for the service, except where prohibited by law.

8. Cancellation and rescheduling

You can cancel or reschedule by calling or texting us at 312-730-8483, or emailing junk911@junkremoval911.com. We appreciate as much notice as possible. Cancellations made less than 2 hours before the scheduled appointment window may be subject to a trip fee at our discretion, particularly for large jobs that required dedicated crew scheduling.

9. Communications and consent to contact

When you contact us or provide your phone number, you consent to receive service-related text messages and calls from us regarding your job (booking confirmation, on-the-way notice, arrival window, completion, payment, and follow-up). Standard message and data rates may apply. You can opt out of further SMS at any time by replying STOP to any text we send; transactional messages necessary to complete a scheduled job may continue until the job is closed. For marketing or review-request communications, you may opt out at any time by replying STOP or emailing us.

10. Privacy

Your privacy is covered separately by our Privacy Policy, which describes what information we collect, how we use it, and your rights to access, correct, or delete it.

11. No warranties beyond what we provide

We provide our services with reasonable skill and care. Other than the specific commitments we make to you in these Terms (or in a separate written agreement), we make no other warranties about the Site or our services, whether express, implied, or statutory, to the fullest extent permitted by law.

12. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or our services is limited to the amount you paid us for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost data, even if we have been advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law (such as gross negligence or willful misconduct).

13. Indemnification

You agree to indemnify, defend, and hold harmless Twin Lakes Junk Services LLC and its owners, employees, and contractors from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your inclusion of prohibited items in materials you asked us to remove, your misrepresentation of authority to have items removed, or your violation of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we’ll change the “Effective date” at the top of this page. Your continued use of the Site or our services after a change takes effect means you accept the updated Terms. For material changes, we will use reasonable efforts to notify customers with whom we have an ongoing relationship.

15. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. The exclusive venue for any dispute arising out of or relating to these Terms is the state or federal courts located in Cook County, Illinois, and you and we each consent to personal jurisdiction there. Before filing any legal action, you agree to first contact us at junk911@junkremoval911.com and give us a reasonable opportunity (at least 30 days) to resolve the issue informally.

16. Contact us

Questions about these Terms? Email junk911@junkremoval911.com or call 312-730-8483.